Returns & Exchanges

What is the return and exchange policy?

For defective and incorrect items purchased through cuepidocosmetics.com, we have a 14-day exchange policy upon receipt of order. Please contact us immediately at or +6019 675 7679. We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer’s responsibility.

What do I do if I received a damaged or defective product?

When your cuepidocosmetics.com order arrives, please inspect the items for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at or +6019 675 7679. Please provide the order number along with your email address and phone number for fastest service. Please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us. We will send a replacement for the damaged or defective product free of charge.

Can I return items purchased online to a physical Cuepido store in Malaysia?

Yes, you may return the defective items purchased online to Cuepido Beauty Store at C-41-UG, Jalan C180/1, Dataran C180, 43200 Cheras, Selangor, Malaysia between Monday – Friday, 11:00am – 5:00pm. Items purchased must be returned within 14 days accompanied by a purchase receipt. Terms and conditions apply.