How long does it take to ship my orders?
Your cuepidocosmetics.com order will be processed within 1-2 business days. An email notification on the shipment will be sent once your order has shipped.
What are your delivery options and how much is shipping?
The shipping and delivery charges will be displayed in your final purchase summary, just before you click to authorize the payment of your purchase. Your order will be delivered in 3-5 business days.
Shipping may take longer during sale periods, holidays and extreme weather.
Enter promo code [MYSURPRISE] to enjoy free shipping and a surprise gift on orders over RM300.
You will receive an email with your tracking information once your order is shipped.
Can I collect my order directly from Cuepido?
Yes, you can. Though we only accept "Self-Collection" option at Cuepido Beauty Store, C-41-UG, Jalan C180/1, Dataran C180, 43200 Cheras, Selangor, Malaysia between Monday – Saturday, 11:00am – 6:00pm (closed on Sundays and Public Holidays).
**Please note, your orders will be cancelled if not collected in two weeks. Please contact us at firstname.lastname@example.org or +6019 675 7679 should you need a longer collection period.
Do you ship International?
Yes we ship worldwide. We currently work with DHL and FedEx as our shipping carrier. Your order will arrive approximately 7-10 business days from the date of purchase. cuepidocosmetics.com does not ship to P.O. boxes and APO/ FPO addresses.
Will I be charged at customs?
Please note that International orders shipped may be subject to additional fees for duties and customs upon receipt. These fees are the responsibility of the recipient.
I entered the wrong address, what should I do?
The delivery address for an order must be a valid residential address – we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid. If the wrong address is indicated in the order, and the package is delivered, Cuepido will not be liable for any replacement or refund. Please check and confirm your details before submitting your final orders.
Will I get charged for a re-delivery?
There is no re-delivery fee. If you are not available to receive the order, our courier partner will contact you to arrange a re-delivery at a suitable time. If our partners are unable to reach you after multiple attempts, your package will be returned to cuepidocosmetics.com. Should you face any problems, please contact us at or +6019 675 7679